Super utilizers: A breakthrough approach to care management

Nationwide, emergency departments struggle with super utilizers, those patients who come into the ED as often as once a day. How can hospitals reduce utilization to bring down costs and still improve outcomes? Jason Greenspan, MD, associate chief medical officer with Emergent Medical Associates describes a breakthrough approach to care management.

"...actively case managing these patients and coming up with real-life interventions [has] allowed us to streamline workups, or limit narcotic use, or streamline psychiatric care...and it's been awesome to take away that sense of hopelessness and instead empower us to really try to do what we do, which is put care plans together and try to help people."
— Jason Greenspan, MD
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Podcast Episode Transcript