From 3M Health Information Systems
Getting credit for great work: Helping physicians improve documentation
For chief medical officers, a top focus is improving the quality and safety of patient care. When Dr. Gene Christian left his orthopedic practice for hospital administration, he expected to be leading clinical best practice and process improvement efforts. Then he discovered one of the most important aspects of quality improvement: how physician performance is measured.
If quality outcomes for length of stay, readmissions and other measures are higher than industry norms, is it a question of poor clinical care? Incorrect clinical pathways? Are physicians not following best practice? Seeking answers, Dr. Christian soon discovered that physician documentation didn’t accurately reflect patient complexity and the quality of care delivered. That’s when he became a disciple of clinical documentation improvement.