Measuring what matters in health care

In part one of his podcast episode, Dr. John Wasson, Professor Emeritus at Dartmouth Medical School, suggests U.S. health care could learn a few lessons on quality improvement from the world of organized crime. This time around, Dr. Wasson dives into the issue of clinician burnout caused by “quantophrenia”—a condition he describes as measurement for its own sake without real benefit to patients or providers. The solution to quantophrenia? Just seven simple measures.

"We're doing all of this measurement and missing the key point. By not knowing what matters to my patients I'm going to be applying resources that may be very efficiently applied, the processes might be perfect, but they're going to have no relationship to the person's quality of life."
— Dr. John Wasson

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