From 3M Health Information Systems
Wishful Thinking: After Your Enhancement Request is Submitted
After you have submitted your idea, keep an open mind about how the idea is interpreted and implemented. Your vendor may come up with several ways to accomplish what you need, and even though they may achieve the end result you are looking for, it may not happen in the same way you envisioned, but hopefully it is beyond your expectations.
Also keep in mind that not all enhancement requests are created equal. Some are small and can easily be added to current projects. Some are unrelated to anything else in the hopper and have to be tabled for a while. Others are huge endeavors that would require big changes to internal architecture and logic. Trust me, the companies you work with want to give you everything you ask, but they also want to do it in such a way that you will be happy with the final result.
Build a good working relationship on a first-name basis with your technology vendors, and you can expect mutual success for the long haul. I’m not saying that the squeaky wheel always gets the grease, but I am saying that the more you, as a user of their product, can tell them about your experience and evolving needs, the easier it will be for them to deliver on-target solutions as changes occur in your organization and the HIM world.
Jill Devrick is a Product Solutions Advisor with 3M Health Information Systems.